Bath and North East Somerset

Key information for Bath and North East Somerset residents

BANES Children's Board

BANES Adults Board

If you are concerned that someone is at risk of being abused, please call the Virgin Care Adult Safeguarding Team on 0300 247 0201. If anyone is in immediate danger, always call 999 and ask for the Police.

Children and Families Duty and Assessment Team

The Duty and Assessment Team provide the first point of contact if you need to talk to someone about a child or young person, or request a service from Children's Social Care. Our team help any children aged 0-18 years old and their families in need or who are at risk of harm. Our aim is to promote the safety of children, and to put families in touch with services that can meet their needs and make a positive difference in their lives. We offer advice to anybody who may have concerns for their own children, or anybody else’s children that they believe are having difficulties, or are at risk of harm.

You can contact the team by:

  • Dopping into Council Connect at Keynsham One Stop Shop, Market Walk, Keynsham, BS31 1FS and ask for the Duty Children's Social Worker
  • Calling the duty telephone numbers: 01225 396 312 or 01225 396 313
  • Completing a request for service form (please email the form to:

Disabled Children's Team

If you would like to speak to the team about a disabled child, the Disabled Children's Team is available to provide advice and support to families in BANES.

Located at Keynsham Civic Centre

Dury desk phone: 01225 396 967

Completing a request for service form and sending it to

Both teams are open 8:30am - 5pm Monday to Thursday, 8:30am - 4:30pm Friday

For emergency our of hours' assistance call the Emergency Duty Team on 01454 615 165